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Training
What are your goals?
- Higher profits?
- Lower staff turnover?
- More satisfied customers?
- Fewer complaints?
- Less stress?
- More effective management?
You don't just want training programmes. You want results.
Why use MCM?
Because our training programmes produce the results our clients want. And we can prove it:
A hospitality client wanted to reduce staff turnover and improve customer care. We produced a video-based learning package on interaction and communication skills, presented by behaviour expert Desmond Morris.
RESULTS:
- Staff turnover was cut to less than a quarter of its original level.
- The package was immediately endorsed by the Employment Department, who felt the programme to be of such value to the industry that they contributed over half of our client's total production costs.
A major brewer needed to reduce the amount of violence in their pubs. We produced a video-based training programme on conflict prevention and management.
RESULTS:
- The training programme was directly responsible for a 40% reduction in violent incidents in our client's pubs.
- The programme won our client the National Training Award.
Results like these inspire confidence. This is why leading companies such as MARKS & SPENCER, BASS, CORAL, IRISH LIFE, PRUDENTIAL, WHITBREAD and RANK use MCM. If you demand the same high standards as these 'benchmark' companies, talk to us about your goals.
What can MCM do?
MCM can develop highly effective training to help you achieve your goals.
We don't produce off-the-peg packages: we design training to meet your specific needs and budgets, including:
- Trigger videos and video-based training programmes
- Training needs analysis
- Comprehensive trainers' guides, manuals and exercises
- Stand-alone videos and learning packages
We specialise in all areas of interaction and communication skills training - from front-line customer care to top-level management strategy. Our areas of expertise include:
- The prevention and management of conflict and violence
- Customer psychology and customer care
- Complaint-handling skills
- People-management and development skills
- Interviewing techniques
- Induction programmes
- Sales psychology and selling techniques
- Media presentation skills
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